PacketCare
A portfolio of service and support options from Packeteer
Designed to protect your investment In WAN optimization
Packeteer offers six service and support packages. They include international 24 x7 tech support. Next business day advanced replacement is offered internationally. To view the list of countries where next business day delivery is available, go to Packeteer’s support site at www.packeteer.com/support.
- Customer Support Program (CSP) This is available in one-year, two-year and three-year terms and provides 8x5 technical phone support, software upgrades and enhancements and next business day advance replacement. It also includes 24x7 access to Packeteer’s online support center.
- Premium Customer Support Program (CSP-Premium) This is available in one-year, two-year and three-year terms and includes 24x7 technical phone support, software upgrades and enhancements and next business day advance replacement. It Includes 24x7 access to Packeteer’s online support center.
- Partner Support Program Plus (PSPP) This program is available in one-year, two-year and three-year terms. Software upgrades and enhancements are provided, as well as next business day advance replacement. Also includes 24x7 access to Packeteer’s online support center.
- Packeteer Software Subscription (PSS) Features a choice of one-year, two-year and three-year terms and provides easy access to all software upgrades and enhancements. Technical phone support is available 8x5. Access to Packeteer’s online support center is available 24x7.
- Premium Packeteer Software Subscription (PSS-Premium) This package is available in one-year, two-year and three-year terms. Offering 24x7 technical phone support and includes software upgrades and enhancements, it also provides 24x7 access to Packeteer’s online support center.
- SkyX Premium Customer Support Program (CSPPX) Is available in one-year, two-year and three-year terms and includes priority delivery advance hardware replacement, 24x7 technical phone support, and SkyX firmware upgrades and updates. Also includes 24x7 access to Packeteer’s online support center.
