Selecting the right products to ensure safe and productive user transactions over the Web is just a first step. As a network professional, you’re looking for ways to maximize operational efficiencies, control support costs, and protect your organization’s investment.
A comprehensive set of Blue Coat services and support called BlueTouch Services, enable network administrators to safeguard their networks, protect their investments and control costs.
BlueTouch Services Ensure Your Network Stays Up and Running
BlueTouch service options and warranty services protect your business in the event of hardware failure. Blue Coat certified training and professional services keep your administrator informed and supported. VistaOne is your source for first line technical support, training and maintenance services. We’re also your intermediary and advocate for 24x7 Blue Coat BlueTouch support.
With support centers positioned strategically worldwide, Blue Coat stands equipped to rapidly respond to requests from even the most globally distributed organizations. Complementing their warranty services, Blue Coat offers a comprehensive program of service options. They all include:
- Unlimited 24x7 telephone support
- Login access to Blue Coat’s online services portal
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
- Hardware replacement options that include: Return to Factory, Same Day Ship, Guaranteed Next Business Day Arrival, and 4 hour replacement options
For large enterprise installations, support may include optional onsite technicians to troubleshoot, repair and install replacement hardware at your locations.
Online Access
BlueTouch Online, Blue Coat's exclusive support portal, provides personal and secure access to an array of self-service and service ordering tools. Features include:
- A resource for opening, reviewing, and updating service requests
- A comprehensive knowledge database
- Access to software downloads and support materials
- Proxy and PacketShaper community forums
- Field alerts
- Security alerts
- Technical briefs
- Online documentation
- Registration and licensing
BlueTouch Online
Blue Coat Support Overview
BlueTouch News
Blue Coat Support Policies
Blue Coat Customer Care and Contacts